Shipping Policy

At Dame Flamel, we are committed to delivering your order as quickly and safely as possible. Please read the information below regarding our shipping options and delivery times.

Shipping Options & Delivery Times

We currently offer the following delivery methods:

Standard Shipping

Estimated delivery time: 8 to 12 working days
Cost: Calculated at checkout (if applicable)

Express Shipping

Estimated delivery time: 5 to 8 working days
Cost: Calculated at checkout (if applicable)

Please note that delivery times are estimates and may vary depending on the destination and external factors.

Order Processing Time

All orders are processed within 1 to 2 working days after payment confirmation.

Once your order has been dispatched, you will receive an email with your tracking information (if available).

Tracking Your Order

If tracking is available for your order, you will receive a tracking number by email. You may track your parcel using the link provided or through our tracking page.

Possible Delays

Although we do our best to meet the estimated delivery times, delays may occur due to circumstances beyond our control, such as:

Customs inspections
High demand periods (e.g., Christmas, Black Friday)
Courier delays
Weather conditions or transport disruptions

We appreciate your patience and understanding in such situations.

Customs & Import Duties

For international orders, customs fees, import taxes, or additional charges may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Incorrect Address

Please ensure your delivery address is correct at checkout. Dame Flamel is not responsible for delays or lost parcels due to incorrect or incomplete address information provided by the customer.

Lost or Missing Orders

If your order has not arrived within the expected timeframe, please contact us at dameflamel@outlook.com. We will investigate and assist you as quickly as possible.